How can we help?

Try another way you joined: if you have the mobile number, sign in with a texted code and set a new password in Sign-in and security; if you have the email and password, sign in and change your mobile number there.

Signed in on a lost phone or a site computer? From any other device you’re signed in on, choose Sign out everywhere in Sign-in and security.

Lost every way in? Use the form below. To protect your account we’ll check it’s really you before changing anything, which can take a few days. We will never ask for your password or a sign-in code.

This can happen if you joined with your mobile on site and with your email at the office. Tell us both through the form below. Once we’ve checked both are yours, we’ll help you keep one and close the other.

Check your spam or junk folder, and that the address or mobile number is right. You can ask for a new code after a minute; codes expire after a short time, so use the newest one.

If you set a password, you can also sign in with it, or reset it from Forgot your password?

Message the seller from a listing, then choose Make an offer in the conversation. The seller can accept, decline or send a counter-offer. An accepted offer records the price you agreed; you then arrange inspection, payment and collection directly. DrillTrade doesn’t take payments for equipment.

In the conversation, choose Request hire dates. When the owner accepts, the dates are booked and shown as unavailable on the listing. Agree delivery, payment and hire terms with each other. Either of you can cancel a booking, which frees the dates.

Browsing is free. A membership lets your account publish listings and start new conversations. You can see your plan, receipts and renewal date in Membership & billing, and turn renewal off at any time; you keep access until the end of the paid period.

Use Report on the listing or trading profile, or More options in a conversation. Reports go to the DrillTrade team, and the person you report isn’t told who reported them. You can also block a trader so neither of you can send new messages or offers.

Go to Sign-in and security and choose Delete my account. You’ll confirm with your password or a texted code. We remove your sign-in and business details, take your listings down and delete their photos, and close anything still open with other traders. Messages you sent stay in their conversations, shown as from a former member.